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Our Strategy

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Letter from the Director Read More

I am pleased to share with you the Hospitality Services Strategic Plan for 2023-2028, which outlines our department’s vision for the future, and the steps to achieve our vision.

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Our mission is to enhance the campus life experience at McMaster University by providing the community with a diverse range of world cuisine options that reflect our commitment to quality and value. We strive to create a welcoming, inclusive, and vibrant environment that fosters personal growth, community engagement, and academic success.


Through creativity, innovation, and a sustainable approach, we envision ourselves as adaptable and responsive to the evolving needs of the McMaster community. By supporting the values and mission of the University, we strive to play a vital role in its pursuit of excellence. We aspire to create memorable experiences and contribute to a thriving campus culture that inspires lifelong connections.

Our Strategic Drivers

Holistic Student Experience Read More about Strategic Driver 1

We are committed to enhancing an inclusive and holistic student experience. This includes expanding inclusive menu options that cater to a variety of needs and expanding experiential learning opportunities for students. We are also committed to engaging with and embedding formal communication mechanisms with our student community.

Environmental, Societal, and Financial Sustainability Read More about Strategic Driver 2

By prioritizing environmental, societal, and financial sustainability, we strive to create a more resilient and responsible approach to benefit the McMaster community and the planet.

Growing Capacity and Human Potential Read More about Strategic Driver 3

We will prioritize the development of the team, recognizing that their growth is crucial to meeting the ever-evolving needs of the community. We are also committed to being active contributors to the space planning process to expand the capacity of our culinary and community spaces to enhance campus life.



Initial planning process, finalizing of internal project team


Internal Stakeholder consultations:

  • Hospitality Services: Senior Leadership Team, Management Team, Staff
  • McMaster University Community: Students, Staff, Faculty, Steering Committee, Senior Leadership, Directors and McMaster Campus Food Council


External Stakeholder consultations: Canadian College & University Food Service Association (CCUFSA)

Team Review

Project team reviewed data collected, created strategic themes and priorities through focus group results

Leadership Review

Strategic themes and priorities reviewed, tested, and validated with University Senior Leadership and Directors, Steering Committee, McMaster Campus Food Council

Leadership Review

Strategic themes and priorities reviewed, tested, and validated with Hospitality Services Senior Leadership Team, objectives and goals finalized


Hospitality Services Strategic Plan endorsed by Director, Hospitality Services


Internal and public launch of plan

Our Core Values

By embodying these core values, we are committed to enhancing the campus life experience, supporting the University’s vision and mission, and contributing to the overall well-being and success of the McMaster community.


We conduct ourselves with honesty, transparency, and ethical behaviour. We  uphold the highest standards of integrity in all aspects of our operations and interactions.


We value and embrace the diversity of individuals, treating everyone with dignity, fairness, and respect. We foster an inclusive environment where everyone’s contributions and perspectives are valued.


We build trust through open communication, reliability, and delivering on our commitments. We strive to establish and maintain trustful relationships with our team members, customers, and the McMaster community.


We take responsibility for our actions, decisions, and outcomes. We are dedicated to delivering high-quality services and continuously improving our performance.


We believe in the power of collaboration and teamwork. We foster a supportive and inclusive work environment where teamwork, shared goals, and mutual support lead to exceptional outcomes.

Thank You

Thank you to our colleagues for taking the time to provide insights into the development of this plan. We appreciate your candid and honest feedback that highlighted our strengths and outlined opportunities for growth. We look forward to continued engagement as we implement this work.

Saher Fazilat
Sean Van Koughnett
Dr. Kim Dej
Maureen MacDonald
Heather Sheardown
John McGowan
Debbie Martin
Deidre Henne
Gayleen Gray
Wanda McKenna
Donna Shapiro
Glenn De Caire
Phil Poelmans
Lorraine Carter
Shawn Burt
Rosanne Kent
Arlene Dosen
Rachel Huang
Dr. Clare Warner
Shylo Elmayan
Melissa Pool
Kevin Beatty
Dr. Kate Whalen
Michael Moore
Lori Goff
Dr. Sonja Anand
Simranjeet Singh
Taryn Aarssen
Dr. Tina Moffat
Dr. Adrianne Xavier
Monica Palkowski
Bohmee Kim
Chirtrini Tandan
Ed Townsley
Lee Elkas
Colin Porter
Meghan Kirwin
and many members of the Hospitality Services team