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Growing Capacity and Human Potential

Our employee group is the cornerstone of our strength.

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Engaged Hospitality Services Culture


  • Continue to develop and implement seamless and proactive recruitment practices to address the changing workforce within the hospitality industry.
  • Expand mental health and wellbeing supports for employees in partnership with University resources.
  • Develop and implement mentorship and knowledge transfer processes to provide avenues for support and career growth.

Expanded Culinary and Social Food Service Space


  • Expand culinary and food service space through proactive and continuous involvement in the space planning process.
  • Take an active approach in University projects to encourage new social food gathering spaces throughout campus to foster community building.

McMaster and Community Collaborations


  • Foster partnerships with Indigenous Studies Program to incorporate Indigenous ways of knowing into operations and programming.
  • In collaboration with core campus partners, support the development of a seamless client experience and enhance the University reputation through an integrated planning process.

Seamless Technology


  • Implement seamless integration of food service technology into operations.
  • Support in the implementation of the University integrated technology initiatives.