Soupfest is a community celebration where top quality area restaurants compete for Best Soup, Most Creative Soup and Best Presentation. Local celebrities and politicians come out to serve soup and help with the event in which all proceeds support Living Rock Ministries efforts in responding to youth-at-risk. This year McMaster Hospitality Services entered a team and won for Best Presentation and was runner-up for Most Creative. There's nothing better than showing off our skilled team in support of a great community initiative!
February 21, 2018
For many members of the McMaster community, grabbing a sandwich or slice of pizza in La Piazza, or selecting a soft drink from a display case are straight-forward parts of any regular day.
But these routine actions are anything but straight-forward for some.
“Reaching for a drink, placing an order at a service counter or grabbing a coffee can be challenging for McMaster community members with varying physical abilities,” says Chris Roberts, Director of Hospitality Services.
Last spring, Hospitality Services brought Sterling Frazer Associates in to audit the physical accessibility of the 18 food service locations within McMaster Hospitality Services so that the University could understand any service gaps and in preparation for compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
For Roberts and his team, some of the results were surprising. Most food service counters were too high, debit machine cords not long enough, and some shelves, display racks and self-serve stations could not be accessed by all customers. And this was only scratching the surface.
After the audit, Roberts developed 93 actions to make hospitality Services more accessible. The list was long but was divided into what required immediate action and those items that required longer term planning.
The hospitality team took these results seriously and have already completed most of the items that required immediate attention. There has been new accessibility training for Hospitality Services, and for its major suppliers.
One of the most important outcomes though, was a change to how the hospitality team thinks about customer service.
“All students, staff and faculty should feel comfortable dining on campus. This audit helped identify what we can do to be more inclusive to our customers. Personally, it’s changed the way I see things and make decisions. I’m paying attention to different details now, from colour contrast on menus to how and where we place our displays,” Roberts says.
While the Summary and Action Plan developed from the audit was specific to Hospitality Services, the experiences and lessons learned may be applied to different areas across campus. The Hospitality Services team is hoping to share the audit and summary with other departments that are looking to make accessibility improvements.
“This is a great step for the McMaster community,” says Tim Nolan, Director, Student Accessibility Services. “McMaster is a home and workplace for thousands with varying physical abilities. Taking actions like this are important not only for complying with AODA but for improving the daily experiences of everyone who visits, lives or works on the McMaster campus.”
For additional information on the Accessibility Review, contact Chris Roberts at firstname.lastname@example.org.
McMaster Hospitality Services executive chef Paul Hoag’s artistically arranged, creatively plated presentation of cauliflower prepared six ways - yes, that is half a dozen - landed him eighth place in the coveted top 10 in the World Gourmet Society’s “Best Plate” video competition.
Six kinds of cauliflower cuisine, you ask? Yes, and the fully vegan plate contained not one shred of cheese to prop it up, though it did have pickled grapes, almonds, a potato spiral and date puree.
Hoag’s three-minute video was Canada’s lone contender against fancy dishes from around the world, including Italian chef Gabrielle Vannucci’s slick, artfully lit panna cotta black forest gateau. Vannucci’s blockbuster video — featuring dry ice, a blowtorch and a whimsical piano score — took home the top prize last week at the Chefs World Summit in Monaco.
Hoag’s video focused on a lot more than just his prowess with produce. His entry is only part plating — the first half of it is a fond tribute to McMaster and to Canada. Only after his voiceover asks, “So what is Canadian food?” does he cut to the actual plating.
And that’s all for the best: Besides creativity, artistry and sheer cooking skill, “the culinary heritage of the chef's country of origin, the team in the kitchen, their techniques, the kitchen, and ingredients are all excellent inclusions for the short story as they create their most representative and distinctive plate,” the organizer’s website says.
Hoag also placed third in Canada in qualifiers for the World Chef Challenge.
McMaster Hospitality Services Executive Chef Paul Hoag recently represented McMaster University in the World Association Chefs Society (WACS), World Chef Challenge qualifier. The competition was held to select a chef to represent Canada at the World Challenge next year.
Of the 1,500 competitors from across Canada, Chef Hoag placed 3rd overall in the national competition. This is the first year Chef Hoag has participated in the World Chef Challenge.
Earlier this year Chef Hoag and Chef Manager John Barreda attained their Certified Chef de Cuisine (CCC) designation. The designation is the second highest professional culinary recognition and accreditation in the world.
In 2016 a team of McMaster Chefs consisting of Paul Hoag, Lincoln Crowe, John Barreda and manager Catherine Young won the Grand Prize and Gold Medal and a Gold medal for Best Dessert at the Canadian College and University Food Service Association (CCUFSA) Culinary Competition in Toronto.
McMaster is proud to have these skilled and award-winning Chefs on campus.
At the recent annual conference of the Canadian College and University Food Service Association (CCUFSA) Chris Roberts, director of Hospitality Services, was elected by his peers as a President Elect of the Association.
CCUFSA, formed in 1978, is a national group comprised of Food Service Directors and Managers from self-operated and contracted schools, as well as Senior Administrators that oversee Food Services as part of their portfolio. The Association works to enhance the quality of campus life through the growth and development of food service operations in Colleges and Universities.
Roberts's election by his peers is a recognition of the contribution he makes to the industry and of the esteem with which they hold him as a leader and key contributor to the Association and the higher education food service sector.
Roberts has a wealth of experience in both the self-operated and contract-managed higher education marketplace and his insight and guidance will be invaluable to the members. It is anticipated that he will serve as President (2018 – 2019) and then Past President (2019 – 2020).
This is the first time McMaster has had someone elected President in the 25-year history of CCUFSA.
"I am very proud of the direction Chris has taken our Hospitality Department," said Cathie Tatsis, McMaster Senior Manager of Operations (Retail and Residence Dining). "He is a true leader and mentor. He inspires, motivates, empowers and is always asking us for our feedback. It’s amazing how much we have accomplished in a couple of years with him leading us."
Two McMaster Chefs have achieved lofty status in the culinary world. Hospitality Services Executive Chef Paul Hoag and Chef John Barreda have attained their Certified Chef de Cuisine (CCC) Designation. The CCC designation is the second highest professional culinary recognition and accreditation in the world. It represents the culmination of the highest standards of managerial and administrative responsibilities, culinary skills and dedication to the cooking profession.
To qualify for the program chefs must have an extensive resume and be a member of the Certified Chefs Federation. Once accepted into the program only 20% of applicants are successful in attaining the CCC designation.
The CCC designation program is 5-months long and consists of in-class courses, theory testing, an 8-hour final written exam and a 7-hour cooking exam consisting of six 6 courses.
McMaster is proud to have not one, but two CCC designated chefs!
July 5, 2017
A tree planting ceremony to celebrate McMaster Hospitality Services first off-campus location with The Atrium Cafe at McMaster Innovation Park.
Hospitality Services Director Chris Roberts met with Paramount Foods CEO and President Mohamad Fakih to discuss a partnership that would see the Middle Eastern Cuisine concept open on the McMaster Campus this summer. Paramount was recently named the Top Halal restaurant in Canada and is also the fastest growing Middle Eastern Food chain in Canada. Centro in the Commons Building will be the home for the concept which features Healthy, Vegetarian and Halal cuisine. “The Paramount Foods partnership fully aligns with our objectives of increasing both our diversity and our healthier options within food service on campus” stated Roberts.
February 10, 2017
McMaster University was proudly represented at the IKA World Culinary Olympics which took place in Erfurt, Germany in late October. More than 2,000 chefs from over 50 countries prepared 7,000 menus. The World Culinary Olympics is the true Mecca for gourmets, gastronomes and chefs.
McMaster Hospitality Services Executive Chef Paul Hoag was a competitive member of both Team Golden Horseshoe and Team Ontario. The teams came home with 11 medals from this world class event.
A team of McMaster Chefs consisting of Paul Hoag, Lincoln Crowe, John Barreda and Manager Catherine Young won the Grand Prize Gold Medal and a Gold medal for Best Dessert at the Canadian College and University Food Service Association (CCUFSA) Culinary Competition in Toronto.
The theme of the competition was connecting culture with flavour using ingredients found within a 100-mile radius of Toronto for the purpose of reflecting the cultural diversity of Toronto.
Each team was asked to design and prepare a three-course meal using certain designated products. After the judging takes place the dinner is then served to 200 conference attendees.
McMaster Hospitality Services Chefs David Fisher, Leigh Laidlaw and Demian Melnyk received silver medals at the American Culinary Federation. The multi-day competition is a highly regarded skill-based event represented by some of the top level University culinary teams from across North America.
Centro at Commons, located in the heart of the North Quad, is a diverse marketplace that satisfies just about everyone through its healthy food, themed dinners, international cuisine, great campus view and special events (Hello, Super Bowl!). CENTRO also has a relaxing dining atmostphere which includes big screen TVs, areas for socialization and spectacular views.
McMaster won gold out of three categories at the Canadian College and University Food Services Association's "UNCORKING CREATIVITY" competion in Niagara Falls: "Judge's Choice" for the Technical Composition and Presentation of the Menu as well as "Best Dessert".
McMaster Chefs and their team spent about two months on food preparation and presentation. Beside the pefect menu using local ingredients, the team also used live actors dressed in British mililary uniforms and other props to make their display unique.
For the second year in a row, McMaster has made the peta2 list, boasting wonderfully creative vegetarian and vegan options. More than 10,000 people voted in peta2's online contest to name the Mcmaster the Most Vegetarian-Friendly University in Canada. After placing first among vegetarian-friendly Canadian universities last year, McMaster came back this year thanks to the amazing menu at Bridges Café.